The Fountain Factory, located in Bloomfield, CT, takes great pride in providing the highest quality natural stone fountains. Due to the fact that all of our fountains are handmade from natural stone, each fountain is unique in size, shape color and surface texture. No two fountains are ever the same. While we strive do do our best to insure that the fountains pictured in our catalog/website are the same as what you order, please
understand that variations will exist.
30 Day Return Policy - If for any reason you are not satisfied with your fountain purchase, we will accept returns and issue a merchandise credit for the cost of the item (less shipping and handling and a 20% restocking fee) Returns on merchandise after 30 days WILL NOT be accepted for any reason. All errors with orders must reported within 5 days of reciept of goods. Returned goods must have a Return authorization number that will be issued by the Fountain Factory, E-mail or call us for an authorization number. Please write down this number on a piece of paper and enclose it along a note stating the reason for the return. Unauthorized returns will be REFUSED. Returned goods must be shipped at the customers expense.
Shipping Methods - We ship via UPS and Roadway Express Truck ONLY. We do not use the United States Postal Service due to the fragile nature of our products.
Shipping Charges - The Fountain Factory calculates freight charges as a percentage base of your total order. Our shipping rates for domestic shipping (freight charges for shippments to Alaska and Hawaii will be calculated on an individual basis) is 15% for Tabletop Fountains, 15% for Gift Items and 20% for our Floor Fountains. We do offer a drop ship program and we charge a $5.00 fee per individual order for this service in addition to our shipping rates. Our minimum shipping charge is $8.50.
PLEASE NOTE: We will charge a $85.00 surcharge for all residential Roadway Express truck shipments.
International Orders - We do accept international orders, and payment for these orders must be made by bank transfer in advance of shippment. Credit cards will NOT be accepted for international orders. Shipping charges for international orders will have to be calculated on an individual basis. The Fountain Factory is not responsible for any taxes, duty or government fees associated with international orders.
Payment Methods - The Fountain Factory accepts all major credit cards. Payment by check and money orders are also accepted and mechandise will be shipped out after bank clearance.
Wholesale Pricing - To obtain our wholesale catalog, please complete the catalog request form on our website.
Thank You from your team at the Fountain Factory
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